---
updatedAt: 2025-09-09T21:45:36.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Connect

## Prerequisites

**Before you begin the integration at Zluri, ensure the following:**

1. You have a valid **Freshdesk Administrator account**.
2. You have access to your **Freshdesk API Key**.
3. You know your **Freshdesk Sub-domain** (e.g., `yourcompany.freshdesk.com`).

<Callout icon="💡" theme="default">
  ### You can retrieve both API Key and Sub-domain from your Freshdesk admin portal.
</Callout>

***

## Setup Steps

### Step 1: Get API Credentials from Freshdesk

#### 1.1 Get the Freshdesk API Key

1. Log in to <https://freshdesk.com/> using your **admin credentials**.
2. Click your **Profile icon** in the top-right corner.
3. Select **"View API Key"**.
4. Copy the API Key and **store it securely**.

<Image align="center" className="border" border={true} src="https://files.readme.io/58739d8a0661b3e4f50b8f705ac8fd3fcd8775790d5a510ddeaf91fd9c9c0ff1-image.png" />

<br />

#### 1.2 Get the Freshdesk Sub-domain

1. From the same Freshdesk admin account, navigate to **Admin Center**.
2. Go to **Helpdesk Settings**.
3. Your Freshdesk URL will be in the format: `xyz.freshdesk.com`.
4. Copy the `xyz` portion — this is your **Sub-domain**.
5. Paste it into the **Sub-domain** field during Zluri integration.

<br />

***

### Step 2: Begin Integration at Zluri

1. Go to the **Zluri Dashboard**.
2. Navigate to **Integrations**.
3. Search for and select **Freshdesk**.
4. Click **Connect** or **Connect Another Instance**.

***

### Step 3: Review and Add Scopes

1. Review the pre-selected **Required Scopes**.
2. Optionally, add **Other Scopes** based on your needs.
3. Proceed to select the **authorization method**.

#### Authorization Options

**Self-Authorization**

* You can continue to Step 4 and **authorize using your own credentials**.

**Co-worker Authorization**

* Choose **"Send to a Co-worker"**.
* Enter the co-worker's **Name** and **Email ID**.
* A unique **Connect Code** or **Authorization Link** will be sent to them.
* The co-worker (must be a Freshdesk Admin) will use that to complete authorization in Step 4.

***

### Step 4: Authorize Connection Request

Based on your chosen method in Step 3, either you or your co-worker can now authorize the connection.

#### Form-based API Authorization

1. Enter the required credentials in Zluri:
   * **Freshdesk API Key**
   * **Freshdesk Sub-domain**
2. Click **Connect** to authorize and complete the setup.

✅ Once authorized, the Freshdesk integration will be successfully connected to your Zluri account.