---
updatedAt: 2025-09-09T21:38:06.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshoot

Fix common Calendly integration errors

This page contains a list of common errors and known issues encountered while integrating Calendly with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

### CAL-100-A: *The API key used to connect the integration is invalid*

This error occurs while connecting Calendly to Zluri with an invalid API key. To fix this:

* Carefully follow the [instructions for personal access token generation](https://help.zluri.com/docs/connect-calendly-to-zluri#generate-personal-access-token-in-calendly).
* Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

### CAL-100-B: *The API key used for this integration has expired or been revoked*

This error occurs if the API key used to connect Calendly to Zluri has expired or been revoked.

To fix this, [create a new personal access token](https://help.zluri.com/docs/connect-calendly-to-zluri#generate-personal-access-token-in-calendly) and reconnect the integration.

### CAL-101-A: *The user trying to connect the integration is not associated with any organization. Make sure the user is part of the organization*

This error occurs when the user who generated the personal access token is not part of any organization.

To fix this, make sure the user creating the token is a part of your organization, then [reconnect the integration](https://help.zluri.com/docs/connect-calendly-to-zluri).

### CAL-101-B: *The user who connected the integration is no longer part of the organization. Reconnect the integration with the correct user*

This error occurs when the user who generated the personal access token has been removed from the organization.

To fix this, either:

* Re-add the user to your organization, grant them **Owner** or **Admin** privileges, and [reconnect the integration](https://help.zluri.com/docs/connect-calendly-to-zluri)

  OR

* Reconnect the integration with another user with **Owner** or **Admin** privileges.

### CAL-102-A: *User does not have sufficient permissions to connect the integration. Please ensure the user has the permission to access members*

This error occurs when the Calendly user does not have **Owner** or **Admin** privileges.

To resolve this error, make sure the user has one of these privileges in Calendly, and try to connect again.

### CAL-102-B: *The permissions associated with the user have been revoked. Please ensure that the user has the correct permissions and reconnect the integration*

This error occurs when the Calendly user who connected to Zluri has lost **Owner** or **Admin** privileges.

To resolve this error, grant one of these privileges to the Calendly user, and reconnect the integration.

### CAL-103-A: *User does not have sufficient permissions to connect the integration. Please ensure the user has the permission to access activity logs*

This error occurs when the Calendly user does not have **Owner** or **Admin** privileges.

To resolve this error, make sure the user has one of these privileges in Calendly, and try to connect again.

### CAL-103-B: *The permissions associated with the user have been revoked. Please ensure that the user has the correct permissions and reconnect the integration*

This error occurs when the Calendly user who connected to Zluri has lost **Owner** or **Admin** privileges.

To resolve this error, grant one of these privileges to the Calendly user, and reconnect the integration.