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updatedAt: 2025-09-09T21:45:11.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshooting

troubleshoot common klipfolio issues

This page contains a list of common errors and known issues encountered while integrating Klipfolio with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

### KLP-100-A: *The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration*

This error occurs when connecting Klipfolio to Zluri with an invalid or incorrect API key.

To resolve this error:

1. **Verify API Key Generation**: Make sure you have generated a valid API key by following the instructions in the Klipfolio integration guide.

2. **Copy API Key Correctly**:

   * Copy the API key exactly as shown in your Klipfolio account
   * Ensure there are no extra spaces, missing characters, or formatting issues
   * Avoid copying any additional text around the API key

3. **Check API Key Status**: Verify that the API key is still active in your Klipfolio account.

4. **Re-enter API Key**: Clear the current API key field in Zluri and re-enter the correct API key.

If the issue persists, generate a new API key in Klipfolio and try connecting again.

### KLP-100-B: *The API key used for this integration is expired/revoked. Please ensure that you use the right API key before reconnecting the integration*

This error occurs when the API key that was previously used to connect Klipfolio to Zluri has been revoked or has expired.

To resolve this error:

1. **Generate a New API Key**: Follow the Klipfolio integration guide to create a fresh API key.

2. **Update Integration Settings**:

   * Go to your integration settings in Zluri
   * Replace the old API key with the newly generated one
   * Reconnect the integration

3. **Verify API Key Access**: Ensure the new API key has the necessary permissions to access your Klipfolio data.

### KLP-101-A: *User does not have sufficient permissions to connect the integration. Please ensure the user has the right permissions*

This error occurs when the Klipfolio user account does not have the necessary privileges to connect to Zluri.

To resolve this error:

1. **Check User Role**: Ensure the user account has administrative privileges in Klipfolio that allow API access.

2. **Verify Account Permissions**:

   * The user should have permissions to view and access organizational data
   * The account should have API access enabled
   * Verify that the user can generate and manage API keys

3. **Contact Administrator**: If you don't have sufficient permissions, contact your Klipfolio administrator to:

   * Grant you the necessary permissions
   * Or provide you with appropriate API credentials

4. **Use Admin Account**: Consider connecting the integration using a Klipfolio administrator account that has full access privileges.

### KLP-101-B: *The permissions associated with the user is revoked. Please ensure that the user has the right permission to reconnect the integration*

This error occurs when the Klipfolio user who originally connected to Zluri has lost the required permissions.

To resolve this error:

1. **Restore User Permissions**: Contact your Klipfolio administrator to restore the necessary permissions for the user account.

2. **Verify Current Access**: Check that the user account can:

   * Access Klipfolio dashboard and data
   * Generate and manage API keys
   * View organizational information

3. **Alternative Solutions**:

   * If permissions cannot be restored, disconnect and reconnect the integration using an account with proper administrative privileges
   * Generate a new API key with an administrator account and update the integration settings

4. **Reconnect Integration**: After ensuring proper permissions are in place, reconnect the Klipfolio integration to Zluri.

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If you continue to experience issues after following these troubleshooting steps, please contact Zluri support for further assistance.