---
updatedAt: 2025-09-09T21:41:56.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshoot

Fix common Workday integration errors

This page contains a list of common errors and known issues encountered while integrating Workday with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

### WOR-101-A: *The Client ID and/or Client secret used to connect the integration is invalid. Please ensure the right Client ID and Client secret are used.*

This error occurs while connecting Workday to Zluri with an invalid client ID and/or client secret. To fix this:

* Carefully follow the instructions for client ID and client secret generation in the [integration document](https://help.zluri.com/docs/connect-workday-to-zluri#register-api-client-in-workday).
* Copy the client ID and client secret as-is while entering them in Zluri and ensure there are no missing or extra characters.

Afterwards, try to connect Workday to Zluri again.

### WOR-101-B: *The Client ID and Client secret used to connect the integration have expired or been removed. Use a new client ID and client secret to reconnect the integration*

This error occurs if the client ID and client secret used to connect Workday to Zluri have expired or been removed.

To fix this, create a new Client ID and Client secret by following the instructions in the [integration document](https://help.zluri.com/docs/connect-workday-to-zluri#register-api-client-in-workday) and try to reconnect the integration.

### WOR-103-A: *The user does not have sufficient permissions to connect the integration*

This error occurs when the Workday user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has **Organization admin** privileges in Workday, and try to connect again.

### WOR-103-B: *The permissions associated with the user have been revoked.*

This error occurs when the Workday user who connected to Zluri has lost **Organization admin** privileges.

To resolve this error, make sure the user has **Organization admin** privileges in Workday, and reconnect the integration.

### WOR-104-A: *The base URL and/or Tenant Name provided is invalid. Ensure that the correct URL and Tenant Name are used.*

This error occurs if the Workday’s base URL and/or Tenant Name entered while connecting to Zluri is incorrect.

To fix this:

* Carefully follow the instructions in the **Extract the Base URL and Tenant Name from your Workday REST API endpoint** section of the [integration document](https://help.zluri.com/docs/extract-the-base-url-and-tenant-name-from-your-workday-rest-api-endpoint).
* Copy the URL and Tenant Name as-is while entering them in Zluri and ensure there are no missing or extra characters.

Afterwards, try to connect Workday to Zluri again.

### WOR-104-B: *The base URL and/or the tenant name used for this integration is invalid. Ensure that the correct URL and the tenant name is used while reconnecting the integration.*

This error occurs if Workday’s base URL and/or the tenant name entered while connecting to Zluri has become invalid.

To fix this, reconnect the integration using a valid base URL and tenant name.