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updatedAt: 2025-09-15T10:25:22.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshoot

Fix common Azure AD integration errors

This page contains a list of common errors and known issues encountered while integrating Azure AD with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

<Callout icon="📘" theme="info">
  See the [M2M Troubleshoot ](https://help.zluri.com/docs/troubleshooting-azurem2m#/) here.
</Callout>

### AD-100-A: *You do not have sufficient permissions to connect the integration. Please ensure you have the right permissions*

This error occurs when an Azure AD user does not have the necessary privileges to connect to Zluri. You can resolve this error in two ways:

1. Connect using a user with one of the following privileges:
   * Global Administrator
   * Global Reader
   * Reports Reader
   * Security Administrator
   * Security Operator
   * Security Reader

OR

2. By connecting Azure AD using a [custom admin role](https://help.zluri.com/docs/connect-azure-ad-to-zluri-custom-admin-role).

### AD-100-B: *The permission of the user has been revoked or modified. Please ensure that the user has the right permission before reconnecting the integration*

This error occurs when the Azure AD user who connected to Zluri has lost the required permissions. You can resolve this error in two ways:

1. By ensuring the user has [the correct Azure AD permissions](https://help.zluri.com/docs/connect-azure-ad-to-zluri-custom-admin-role#add-the-required-permissions) and reconnecting.

OR

2. Reconnect using a user with one of the following privileges:

* Global Administrator
* Global Reader
* Reports Reader
* Security Administrator
* Security Operator
* Security Reader

### AD-101-A: *An Azure AD Premium license is required to connect the integration*

This error occurs if you do not have a Microsoft **Entra ID P1** or **Entra ID P2** subscription. To solve this, try to reconnect the integration after subscribing to one of the two required subscription types.

### AD-101-B: *The Azure AD license is modified*

This error occurs if your Microsoft **Entra ID P1** or **Entra ID P2** subscription has expired. To solve this, try to reconnect the integration after resubscribing to one of the two required subscription types.

### AD-102-A: *To ensure full functionality with Zluri, it's necessary to permit the visibility of user data*

This error occurs while connecting the integration since by default, user details are hidden for all Microsoft reports. To fix this, follow the instructions to [unhide user data](https://help.zluri.com/docs/connect-azure-ad-to-zluri-oauth#unhide-user-details-in-azure-ad) in the integration doc and try to connect again.

### AD-102-B: *To ensure full functionality with Zluri, it's necessary to permit the visibility of user data*

This error occurs if the visibility of user data has been modified *after* connecting the integration. To fix this, follow the instructions to [unhide user data](https://help.zluri.com/docs/connect-azure-ad-to-zluri-oauth#unhide-user-details-in-azure-ad) in the integration doc and reconnect the integration.

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