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updatedAt: 2026-04-06T07:25:45.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Box Troubleshooting

Fix common Box integration errors

This page lists common errors and known issues encountered while integrating **Box** with Zluri, along with instructions on how to fix them.

***

* **BOX\_100: Access revoked or expired instance**

  **When this error occurs**

  This error occurs when Box returns a **401** status code in the users or events response. The connected instance has expired or access has been revoked.

  This error can occur:

  * while connecting Box with Zluri, or
  * after the integration is already connected, if access is revoked.

  **How to fix it**

  Reconnect the integration instance in Zluri using valid credentials. Ensure the connected account has active access to Box.

***

* **BOX\_101: Insufficient permissions**

  **When this error occurs**

  This error occurs when Box returns a **403** status code in the users or events response. The user connecting the integration does not have sufficient permissions.

  This error can occur:

  * while connecting the integration, or
  * after connecting, if the user’s permissions are modified or revoked.

  **How to fix it**

  Ensure the user connecting the integration has the necessary permissions in Box. Verify account privileges and reconnect the integration.

***

* **BOX\_102: No users data found**

  **When this error occurs**

  This error occurs when no users are associated with the enterprise in the users response.

  This error can occur:

  * while connecting, if no users are associated with the enterprise, or
  * after connecting, if previously associated users are no longer linked to the enterprise.

  **How to fix it**

  Ensure users are associated with the Box enterprise account. After confirming user association, reconnect the integration in Zluri.

***

* **BOX\_103: No events data found**

  **When this error occurs**

  This error occurs when no events are associated with the enterprise in the events response.

  **How to fix it**

  Ensure events exist and are associated with the Box enterprise account. Once confirmed, reconnect the integration if necessary.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.