---
updatedAt: 2025-09-09T21:39:15.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshoot

Fix common Greenhouse integration errors

This page contains a list of common errors and known issues encountered while integrating Greenhouse with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

### GRH-100-A: *The API key used to connect the integration is invalid*

This error occurs while connecting Greenhouse to Zluri with an invalid API key. To fix this, make sure to:

* Carefully follow the instructions for API token generation mentioned in the [integration document](https://help.zluri.com/docs/how-to-connect-greenhouse-to-zluri).
* Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Greenhouse to Zluri again.

### GRH-100-B: *The API key used for this integration has expired or been revoked*

This error occurs if the API key used to connect Greenhouse to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the [integration document](https://help.zluri.com/docs/how-to-connect-greenhouse-to-zluri) and try to reconnect the integration.

### GRH-101-A: *The user trying to connect the integration does not have sufficient permissions*

This error occurs when the Greenhouse user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has **Site Admin** privileges in Greenhouse, and try to connect again.

### GRH-101-B: *The permissions for the user who connected the integration have been modified or revoked*

This error occurs when the Greenhouse user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has **Site Admin** privileges in Greenhouse, then reconnect the integration.