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updatedAt: 2025-09-09T21:45:15.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshooting

This page contains a list of common errors and known issues encountered while integrating JetBrains with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

### JET-100-A: *The API key used to connect the integration is invalid*

This error occurs when connecting JetBrains to Zluri with an incorrect or invalid API key.

To resolve this error:

1. Verify that you're using the correct **API key** from your JetBrains Account
2. Ensure the API key was copied correctly without any extra spaces or missing characters
3. Confirm that you have the correct **Customer Code** (Organization ID) from your JetBrains Account
4. Follow the integration guide to regenerate a new API key if needed

### JET-100-B: *The API key used for this integration is expired/revoked*

This error occurs when the API key used to connect JetBrains to Zluri has expired or been revoked.

To resolve this error:

1. Generate a new API key by following these steps:
   * Go to your [JetBrains Account](https://account.jetbrains.com/)
   * Click your organization's name in the left menu, then click **Administration**
   * Click **Generate Token**
   * Save the new token securely (you'll only see it once)
2. Use the new API key to reconnect the integration
3. Follow the integration guide for detailed instructions

### JET-101-A: *The user doesn't have sufficient permission to connect the integration*

This error occurs when the user connecting JetBrains to Zluri lacks the necessary administrative privileges.

To resolve this error:

1. Ensure the user has **Administrator** privileges in your JetBrains organization
2. Verify that the user can access the **Administration** section in JetBrains Account
3. Confirm the user has permission to generate API tokens
4. If needed, contact your JetBrains organization administrator to grant the necessary permissions

### JET-101-B: *The user who connected the integration doesn't have admin role anymore*

This error occurs when the user who connected JetBrains to Zluri has lost their administrative privileges.

To resolve this error:

1. Verify if the original user still has **Administrator** privileges in JetBrains
2. If the user no longer has admin access, reconnect the integration using a user with administrator privileges
3. Generate a new API key with the administrator account
4. Follow the integration guide to complete the reconnection process

***

If your issue is not listed here, please contact Zluri support with the error details for further assistance.