---
updatedAt: 2025-09-09T21:44:18.000Z
agentTools:
  projectIndex: https://help.zluri.com/llms.txt
---

# Troubleshooting

This page lists common errors and known issues encountered while integrating MongoDB with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to [submit a ticket](https://support.zluri.com/support/tickets/new) or contact us directly at <support@zluri.com>.

***

### MDB-100: *The private key and secret does not have access to organizations*

**When does this error occur?**

* When the private key and secret used for this integration does not have access to organizations.

**How to resolve:**

* Ensure to use the right private key and secret.

***

### MDB-102: *IP address is not added in the API access list*

**When does this error occur?**

* When the IP address is not added in the API access list.

**How to resolve:**

* Please add the host IP address in API Access List to connect the integration.

***

### MDB-103: *User does not have sufficient permissions to access Organization Members*

**When does this error occur?**

* When the user does not have sufficient permissions to access Organization Members.

**How to resolve:**

* Please ensure the user has the right permissions to access Organization Members.

***

#### Additional Notes

* Always ensure you have the necessary permissions before attempting to connect.
* If you continue to face issues, verify that your API keys and permissions have not been changed or revoked in MongoDB.
* Ensure your IP address is properly configured in the API access list.

***

If your issue is not listed here, please contact Zluri at <support@zluri.com> with the error details for further assistance.