To integrate Zendesk with Zluri you have to visit the integrations page in your Zluri workspace & click on 'Zendesk'.
Integration with Zendesk requires authorization from the Zendesk administrator. If you have the Zendesk Admin credentials you can authorize yourself. Or you can send an invite to your co-worker to complete the authorization.
After clicking on the connect you will be redirected to the settings page of the Zendesk where you need to fill the information about Zendesk account details and Zendesk Subdomain
So follow the below steps to get those values:
1. In the box of username enter your Email Address followed by "/token" (e.g. "firstname.lastname@example.org/token") and use your Zendesk API Token as the Password.
2. Zendesk subdomain can be found out in the address of your Zendesk Help Center or Web portal, for example 'mycompany' in 'mycompany.zendesk.com' is the Zendesk subdomain
If you are inviting your co-worker to complete the authorization, You will need to fill his name, email & a note (optional) and we will send an invite to him.
Your co-worker will get an email with a link to complete the authorization. And will see a screen as shown below after he completes the step.
Once you authorise Zendesk, you will be able to see an overview of how Zendesk application is used across your organization.
You will also be able to see which users use Zendesk
To uninstall the app please hover on the Zendesk App in the integrations tab & Click 'More Info'. It will open a page like below. You can click 'Disconnect' to disconnect the Application from your Zluri account.
You can reach out to us through any of the following channels in case you face any difficulties in integrating Zendesk with Zluri.
Phone : 🇺🇸 +1 628-243-5870 🇮🇳 +91 9019 096 678
Email : email@example.com
You can also reach out to us through the live chat window on the bottom right of the screen.
We will respond to your query within 24 hrs.