Troubleshoot

This page lists common errors and known issues encountered while integrating Tableau with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

TAB-100-A: User is not authorized due to invalid credentials. Please check your base URL, site name, token name, and personal access token, then try again.

This error occurs when the credentials used to connect Tableau to Zluri are incorrect. To fix this:

• Follow the instructions to create a Tableau Personal Access Token.
• Ensure that the Base URL, Site Name, Token Name, and Personal Access Token are correctly entered in Zluri.

After verifying the credentials, try connecting Tableau to Zluri again.

TAB-100-B: Authorization failed: Invalid credentials. Ensure that your login details are correct and that you have the necessary permissions to access this integration.

This error occurs if the credentials used to connect Tableau to Zluri are incorrect or the user does not have the required permissions. To fix this:

• Verify that you have Admin privileges in Tableau.
• Double-check the Base URL, Site Name, Token Name, and Personal Access Token when entering them in Zluri.

After correcting the details, attempt to reconnect Tableau to Zluri.

TAB-101-A: Invalid token provided. Please check the token and try again.

This error occurs if the Personal Access Token entered in Zluri is incorrect. To fix this:

• Generate a new token by following the steps in creating a Tableau Personal Access Token.
• Ensure you copy and paste the Token Name and Secret exactly as they appear in Tableau.

Once done, try reconnecting Tableau to Zluri.

TAB-101-B: Authorization failed: Invalid token. Ensure that the token is correct and has not expired.

This error occurs when the Personal Access Token has expired or is invalid. To resolve this:

• Generate a new Personal Access Token using the steps in creating a Tableau Personal Access Token.
• Copy the token accurately and enter it in Zluri.

Afterwards, try reconnecting Tableau to Zluri.

TAB-102-A: Access denied: You do not have sufficient permissions to access user information. Please contact your administrator for the appropriate permissions.

This error occurs when the Tableau user lacks the necessary permissions to access user data. To fix this:

• Ensure that your Tableau account has Admin privileges.
• Contact your Tableau administrator to request the required permissions.

After obtaining the necessary permissions, try reconnecting Tableau to Zluri.

TAB-102-B: Permission error: Your account does not have the necessary permissions to access this user data. Please request access from your system administrator.

This error occurs when the user attempting to connect Tableau to Zluri does not have sufficient privileges to access user data. To resolve this:

• Confirm that you have Admin privileges in Tableau.
• Reach out to your Tableau administrator to obtain the necessary permissions.

Once permissions are granted, attempt the connection again.

TAB-103-A: Access denied: You do not have sufficient permissions to access group information. Please contact your administrator for the appropriate permissions.

This error occurs when the Tableau account used for the integration does not have the required permissions to access group data. To fix this:

• Check if your account has Admin privileges in Tableau.
• Request the necessary permissions from your Tableau administrator.

After permission updates, try reconnecting Tableau to Zluri.

TAB-103-B: Permission error: Your account does not have the necessary permissions to access group data. Please request access from your system administrator.

This error occurs when the Tableau user lacks the required permissions to access group data. To resolve this:

• Ensure your Tableau account has Admin privileges.
• Contact your administrator to gain access to group data.

After receiving the required permissions, reconnect Tableau to Zluri.

TAB-104-A: Access denied: You do not have sufficient permissions to access subscription information. Please contact your administrator for the appropriate permissions.

This error occurs when the Tableau account lacks the permissions to access subscription data. To fix this:

• Ensure that your account has Admin privileges in Tableau.
• Request access from your Tableau administrator if needed.

After receiving the necessary permissions, attempt to reconnect Tableau to Zluri.

TAB-104-B: Permission error: Your account does not have the necessary permissions to access subscription data. Please request access from your system administrator.

This error occurs when the user attempting the connection lacks permissions to access subscription information. To resolve this:

• Verify that your Tableau account has Admin privileges.
• Contact your Tableau administrator to request access.

Once permissions are updated, try connecting Tableau to Zluri again.

TAB-105-A: Invalid base URL provided. Please verify the URL and ensure it is correctly formatted.

This error occurs when the Base URL entered in Zluri is incorrect. To fix this:

• Follow the steps to locate your Base URL in Tableau.
• Ensure the Base URL matches exactly with what is shown in the Tableau dashboard.

After verifying the URL, reconnect Tableau to Zluri.

TAB-105-B: Connection error: The base URL is invalid. Please check the URL and try again.

This error occurs when Zluri cannot recognize the Base URL entered for Tableau. To resolve this:

• Locate the correct Base URL by following these steps.
• Ensure that no extra spaces or incorrect characters are included when entering the URL.

Once corrected, try reconnecting Tableau to Zluri.

TAB-106-A: No site associated with your account. Please verify your account settings or contact your administrator.

This error occurs when the Tableau account used does not belong to a site. To fix this:

• Check your account settings to ensure it is linked to a Tableau site.
• If unsure, contact your Tableau administrator for assistance.

Once the account is associated with a site, try reconnecting Tableau to Zluri.

TAB-106-B: Error: Your account is not associated with any site. Please check your account details or reach out to support for assistance.

This error occurs if the Tableau account does not belong to any site. To resolve this:

• Confirm that your account is correctly linked to a Tableau site.
• Reach out to your Tableau administrator or Tableau support for assistance.

Once your account is associated with a site, try reconnecting Tableau to Zluri.

TAB-107-A: Unable to retrieve token for your account. Please verify your account credentials and try again.

This error occurs if Zluri cannot retrieve a token for the Tableau account due to incorrect credentials. To fix this:

• Ensure you are using the correct Token Name and Personal Access Token.
• Follow the steps to create a Tableau Personal Access Token if needed.

After verifying credentials, attempt to reconnect Tableau to Zluri.

TAB-107-B: Error: Cannot generate a token for your account. Please ensure your account is correctly configured and contact support if the issue persists.

This error occurs when Tableau does not generate a token for the account. To resolve this:

• Confirm that your account is correctly set up in Tableau.
• If the issue persists, contact Tableau support for further assistance.

After resolving the token issue, reconnect Tableau to Zluri.