Troubleshoot

This page lists common errors and known issues encountered while integrating Grafana with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

GFA-100-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration.

This error occurs while connecting Grafana to Zluri with an invalid service account token. To fix this:

• Carefully follow the instructions to generate a Grafana service account token .
• Copy the token as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Grafana to Zluri again.

GFA-100-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the service account token used to connect Grafana to Zluri has expired or been revoked.

To fix this, follow the instructions to generate a Grafana service account token and reconnect the integration.

GFA-101-A: User does not have the required permissions to connect the integration. Please ensure that you have the required permissions to connect the integration.

This error occurs when the Grafana service account does not have the necessary privileges to connect to Zluri.

To resolve this error, follow the instructions to create a Grafana service account with the required role(s), and try to connect again.

GFA-101-B: User permission got revoked/expired. Please ensure that you have the required permissions before reconnecting the integration.

This error occurs when the Grafana service account who connected to Zluri has lost the required privileges.

To resolve this error, follow the instructions to create a Grafana service account with the required role(s), and reconnect the integration.

GFA-102-A: No instance found with this domain. Please ensure that you use the correct domain to connect the integration.

This error occurs while trying to connect Grafana with an invalid or incorrect subdomain.

To fix this, follow the instructions to locate your Grafana domain, then try connecting again.

GFA-102-B: No instance found with this domain. Please ensure that you use the correct domain to reconnect the integration.

This error occurs if the subdomain used to connect Grafana with Zluri has been disabled or deleted.

To fix this, follow the instructions to locate your Grafana domain, then reconnect the integration with the correct subdomain.