Troubleshoot

This page lists common errors and known issues encountered while integrating Confluence with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

CON-100-A: The format of the site URL used to connect the integration is invalid. Please use a valid URL format to connect the integration

This error occurs if the Confluence site URL (or base URL) entered while connecting to Zluri is incorrect. This URL looks like https://companyname.atlassian.net/

To fix this, locate and copy the URL in Confluence’s Product settings, then try connecting again. Make sure to include https:// and the / (slash) at the end.

CON-100-B: The format of the site URL used for this integration is invalid. Please use a valid URL format and reconnect the integration

This error occurs if the Confluence site URL (or base URL) used to connect to Zluri has been changed or disabled.

To fix this, locate and copy the current base URL in Confluence’s Product settings, then reconnect the integration.

CON-101-A / CON-105-A: The API key used to connect the integration is invalid. Please use the correct API key to connect the integration

This error occurs while connecting Confluence to Zluri with an invalid API key. To fix this:

• Carefully follow the instructions for API token generation in the integration document.
• Copy the API key as-is in Zluri and ensure there are no missing characters.

Afterwards, try to connect Confluence to Zluri again.

CON-101-B / CON-105-B: The API key used for this integration has expired or been revoked. Please use the right API key before reconnecting the integration

This error occurs if the API key used to connect Confluence to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the integration document and reconnect the integration.

CON-102-A: Confluence is not enabled for this site. Please ensure that Confluence is enabled

This error occurs when Confluence is not enabled in the Atlassian suite. To resolve this error, make sure Confluence is enabled, then try to connect again.

CON-102-B: Confluence has been disabled for this site. Please ensure that Confluence is enabled and reconnect the integration

This error occurs when Confluence has been disabled in the Atlassian suite. To resolve this error, re-enable Confluence, then reconnect the integration.

CON-103-A: The email used to connect this integration is invalid

This error occurs if the email address entered while connecting Confluence to Zluri does not exist.

To resolve this error, make sure the email address exists and does not contain any spelling errors, then try to connect again.

CON-103-B: The email used for this integration is disabled/deactivated

This error occurs when the email address used to connect Confluence to Zluri has been deactivated.

To resolve this error, either re-enable the email address, or enter another email address with Confluence Administrator privileges, then try to reconnect.

CON-104-A: The email used to connect this integration doesn’t belong to an Atlassian Admin account

This error occurs if the email address entered while connecting Confluence to Zluri does not have Administrator privileges in Confluence.

To resolve this error, use an email address connected to an administrator account, then try to connect again.

CON-104-B: The email used for this integration is removed from the Atlassian Admin account

This error occurs when the email address used to connect Confluence to Zluri does not have Administrator privileges in Confluence anymore.

To resolve this error, either restore the administrator privileges of the existing account, or, enter another email address with administrator privileges, then try to reconnect.