Troubleshoot

This page contains a list of common errors and known issues encountered while integrating Okta with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

OKT-100-A: The API key used to connect the integration is invalid

This error occurs while connecting Okta to Zluri with an invalid API key. To fix this:

• Carefully follow the instructions for API token generation mentioned in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Okta to Zluri again.

OKT-100-B: The API key used for this integration has expired or been revoked

This error occurs if the API key used to connect Okta to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the integration document and try to reconnect the integration.

OKT-101-A: The URL provided for the integration is invalid

This error occurs if the Okta URL (also called an Okta domain) entered while connecting to Zluri is incorrect.

To fix this, carefully follow the instructions to find your Okta URL, then try connecting again.

OKT-101-B: The URL provided for the integration is invalid. Ensure that the correct URL is used while reconnecting the integration

This error occurs if the Okta URL (also called an Okta domain) entered while reconnecting to Zluri is incorrect.

To fix this, carefully follow the instructions to find your Okta URL, then try reconnecting the integration.

OKT-102-A / OKT-103-A: The user trying to connect the integration does not have sufficient permissions

This error occurs when the Okta user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Super Admin privileges in Okta, and try to connect again.

OKT-102-B / OKT-103-B: The permissions of the user who connected the integration have been modified or revoked

This error occurs when the Okta user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Super Admin privileges in Okta, then reconnect the integration.

OKT-104-A: The user trying to connect the integration does not have sufficient permissions to access roles

This error occurs when the Okta user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Super Admin privileges in Okta, and try to connect again.

OKT-104-B: The role permissions associated with the user have been revoked

This error occurs when the Okta user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Super Admin privileges in Okta, then reconnect the integration.