Troubleshoot

This page contains a list of common errors and known issues encountered while integrating Atlassian Admin with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

ATL-100-A: The API key used to connect the integration is invalid

This error occurs while connecting Atlassian Admin to Zluri with an invalid API key. To fix this, make sure to:

• Carefully follow the instructions for API token generation mentioned in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Atlassian Admin to Zluri again.

ATL-100-B: The API key used for this integration is expired/revoked

This error occurs if the API key used to connect Atlassian Admin to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the integration document and try to reconnect the integration.

ATL-102-A: The user doesn't have sufficient permission to connect the integration

This error occurs when the Atlassian Admin user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Administrator privileges in Atlassian Admin, and try to connect again.

ATL-102-B: The user who connected the integration doesnt have admin role anymore

This error occurs when the Atlassian Admin user who connected to Zluri has lost Admin privileges.

To resolve this error, make sure the user has Administrator privileges in Atlassian Admin, and reconnect the integration.

ATL-103-A: The domain mentioned is not verified

This error occurs while trying to connect if your organization’s Atlassian Admin domain has not been verified.

To fix this, follow the instructions to verify your domain, then try connecting again.

ATL-103-B: The domain used for this integration is not verified

This error occurs if the domain used to connect Atlassian Admin has been removed from the organization’s list of verified domains.

To fix this, follow the instructions to verify your domain, then reconnect the integration.

ATL-104-A: The base URL provided is invalid

This error occurs if the Atlassian Admin’s SCIM base URL entered while connecting to Zluri is incorrect.

To fix this, make sure to:

• Carefully follow the instructions in the Generate a SCIM API key section of the integration document.
• Copy the SCIM base URL as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Atlassian Admin to Zluri again.

ATL-104-B: The base URL provided is invalid. Please ensure to use a valid base URL to reconnect the integration

This error occurs if the Atlassian Admin’s SCIM base URL entered while connecting to Zluri has become invalid.

To fix this, reconnect the integration using a valid SCIM base URL.

ATL-105-A: The SCIM API entered is invalid

This error occurs if the SCIM API key entered while connecting to Zluri is incorrect.

To fix this, make sure to:

• Carefully follow the instructions in the Generate a SCIM API key section of the integration document.
• Copy the SCIM API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Atlassian Admin to Zluri again.

ATL-105-B: The SCIM API used for this integration is expired/invalid

This error occurs if the SCIM API key used to connecting to Zluri has expired or been revoked.

To fix this, carefully follow the instructions in the Generate a SCIM API key section of the integration document, and reconnect the integration.

ATL-106-A: Enter a valid SCIM URL and Key to connect the integration

This error occurs if the SCIM API key is missing while connecting to Zluri.

To fix this, fill out the SCIM API Key field in the Connect the Atlassian Admin instance in Zluri step of the integration document, and click Connect.

ATL-106-B: The SCIM API used for this integration is expired/invalid

This error occurs if the SCIM API key used to connecting to Zluri has expired or been revoked.

To fix this, carefully follow the instructions in the Generate a SCIM API key section of the integration document, and reconnect the integration.

ATL-107-A: The SCIM API entered is invalid

This error occurs if the Atlassian Admin’s SCIM base URL entered while connecting to Zluri is incorrect.

To fix this, make sure to:

• Carefully follow the instructions in the Generate a SCIM API key section of the integration document.
• Copy the SCIM base URL as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Atlassian Admin to Zluri again.

ATL-107-B: The SCIM API used for this integration is expired/invalid

This error occurs if the Atlassian Admin’s SCIM base URL entered while connecting to Zluri has become invalid.

To fix this, reconnect the integration using a valid SCIM base URL.