Troubleshoot
Fix common Cornerstone integration errors
This page lists common errors and known issues encountered while integrating Cornerstone with Zluri, and instructions on how to fix them.
If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].
CSN-101-A: The user trying to connect the integration does not have sufficient permissions. Modify the user permissions and try again.
The user trying to connect the integration does not have sufficient permissions. Modify the user permissions and try again.
This error occurs when the Cornerstone service user does not have the required privileges to access the Employee API.
To fix this:
- Follow the Create a Cornerstone service user account and custom security role section in the integration document.
- Make sure the service user role includes the
employee:read
permission.
Afterwards, try to connect Cornerstone to Zluri again.
CSN-101-B: The permissions for the user who connected the integration have been modified or revoked. Modify the user permissions and reconnect the integration.
The permissions for the user who connected the integration have been modified or revoked. Modify the user permissions and reconnect the integration.
This error appears when the service user’s permissions have changed after the initial connection.
To fix this:
- Revisit the Create a Cornerstone service user account and custom security role section in the integration document.
- Restore the
employee:read
permission.
Afterwards, reconnect Cornerstone to Zluri.
CSN-102-A: The CLIENT_ID or CLIENT_SECRET used to connect the integration is invalid. Please ensure that you use the right CLIENT_ID and CLIENT_SECRET to connect the integration.
The CLIENT_ID or CLIENT_SECRET used to connect the integration is invalid. Please ensure that you use the right CLIENT_ID and CLIENT_SECRET to connect the integration.
This error occurs when the Client ID or Secret entered into Zluri does not match the values obtained from Cornerstone.
To fix this:
- Follow the Obtain a Cornerstone Client ID and Secret steps.
- Copy the Client ID and Client Secret exactly as shown, ensuring no missing or extra characters.
Afterwards, try to connect Cornerstone to Zluri again.
CSN-102-B: The CLIENT_ID or CLIENT_SECRET used for this integration is expired/revoked. Please ensure that you use the right CLIENT_ID and CLIENT_SECRET before reconnecting the integration.
The CLIENT_ID or CLIENT_SECRET used for this integration is expired/revoked. Please ensure that you use the right CLIENT_ID and CLIENT_SECRET before reconnecting the integration.
This error appears when the Client ID or Secret has expired or been revoked in Cornerstone.
To fix this:
- Follow the Obtain a Cornerstone Client ID and Secret steps.
- Copy the new Client ID and Client Secret exactly as shown, ensuring no missing or extra characters.
Afterwards, reconnect Cornerstone to Zluri.
CSN-103-A / CSN-103-B: The subdomain used to connect the integration is invalid. Please ensure that you use the right subdomain to connect the integration.
The subdomain used to connect the integration is invalid. Please ensure that you use the right subdomain to connect the integration.
This error occurs when the subdomain entered does not match your Cornerstone instance URL.
To fix this:
- Follow the Locate your Cornerstone subdomain section.
- Copy the subdomain exactly as shown.
Afterwards, reconnect Cornerstone to Zluri.
Updated 1 day ago