Connect

Prerequisites

• Admin privileges in Freshservice
• Freshservice Starter, Growth, Pro, or Enterprise subscription

Integration steps

Create a Freshservice API token

1. Log in to your Freshservice account.

2. Click the Profile icon in the top-right corner and select Profile settings.

   

3. Complete the captcha in the Your API Key section to obtain the API key.

   

4. Copy and securely store the API key.

Locate your Freshservice Organization URL (aka Organization Name)

Go to your Freshservice dashboard and look at the URL in your browser’s address bar. The part before “.freshservice.com” is your Organization Name (democompany in this case).

Connect the Freshservice instance in Zluri

1. Open the Integrations Catalog, search for “freshservice”, and click ➕ Connect.

   

2. Review the integration's scopes, then click Connect it myself. You can click the down-arrow button towards the right of a scope to learn what it does.

   

3. Enter the previously generated API Key and Organization Name, then click Connect.

   

4. Give the connection a name and description, and you’re ready to go!

Got questions? Feel free to submit a ticket or contact us directly at [email protected].