Troubleshoot

This page lists common errors and known issues encountered while integrating Adobe Creative Cloud V2 with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

This error occurs when the client ID and/or client secret entered during integration is incorrect. To fix this:

Carefully follow the instructions for retrieving the client ID and secret in the integration document.
Copy the client ID and secret as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Creative Cloud V2 to Zluri again.

This error occurs if the API key used to connect Creative Cloud V2 to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the integration document and try to reconnect the integration.

This error occurs when trying to connect to Zluri with a user without System Administrator privileges in Creative Cloud.

To fix this, log in with a user with the required privileges and try to reconnect.

This error occurs when the Creative Cloud V2 user who connected to Zluri has lost System Administrator privileges.

To resolve this error, make sure the user has System Administrator privileges in Creative Cloud V2, and reconnect the integration.

This error occurs when the organization ID entered during integration is incorrect. To fix this:

Carefully follow the instructions for retrieving the organization ID in the integration document.
Copy the organization ID as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Creative Cloud V2 to Zluri again.

This error occurs if the organization ID used to connect Creative Cloud V2 to Zluri has become invalid.

To fix this, follow the instructions for retrieving the organization ID in the integration document and try to reconnect the integration.