Troubleshoot

This page lists common errors and known issues encountered while integrating Imply with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

IMP-100-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration

This error occurs while connecting Imply to Zluri with an invalid API key.

To fix this:

• Carefully follow the Create an Imply API key instructions in the integration document.
• Copy the API key exactly as shown in Imply, ensuring no missing or extra characters.
• Verify that you've entered the correct organization name during the integration process.

Try connecting Imply to Zluri again after making these corrections.

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IMP-100-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API key used to connect Imply to Zluri has expired or been revoked.

To fix this:

• Create a new API key by following the Create an Imply API key instructions in the integration document.
• Reconnect Imply to Zluri using the new API key.

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IMP-101-A: The API key used to connect the integration does not have sufficient permissions to read users. Modify the API key permission and try again

This error occurs when the API key doesn't have the necessary permissions to read user data.

To resolve this error:

• Follow the instructions at Update API Keys in the Imply documentation.
• Grant the AccessAuditLogs and AdministerUsers permissions to the API key.
• Try connecting again with the updated API key permissions.

If you prefer to create a new API key instead, follow the Create an Imply API key instructions in the integration document, making sure to include the required permissions.

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IMP-101-B: The permission for the API key used to connect the integration has been modified or revoked to allow reading users. Modify the API key permission to enable reading users and reconnect the integration

This error occurs when the permissions to read user data have been revoked from the API key that was used to connect Imply to Zluri.

To fix this:

• Follow the instructions at Update API Keys in the Imply documentation.
• Grant the AccessAuditLogs and AdministerUsers permissions to the API key.
• Reconnect Imply to Zluri using the updated API key.

If you prefer to create a new API key instead, follow the Create an Imply API key instructions in the integration document, making sure to include the required permissions.