Troubleshoot

This page lists common errors and known issues encountered while integrating Microsoft 365 with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

MS365-101-A: User does not have sufficient permissions to connect the integration

This error occurs when the Microsoft 365 user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Global admin, Global reader, or Reports reader privileges in Microsoft 365, then try to connect the integration again.

MS365-101-B: The permissions associated with the user have been revoked

This error occurs when the Microsoft 365 user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Global admin, Global reader, or Reports reader privileges in Microsoft 365, then reconnect the integration.

MS365-102-A: To ensure full functionality with Zluri, it's necessary to permit the visibility of user data. This step is crucial for the effective processing of your data

This error occurs while connecting Microsoft 365 to Zluri if user details are hidden for Microsoft reports.

To fix this, follow the instructions to unhide user details in Microsoft 365, then try to connect the integration again.

MS365-102-B: The visibility of user data is modified, please permit the visibility of user data before reconnecting the integration

This error occurs if user details have been hidden from Microsoft reports after a successful integration.

To fix this, follow the instructions to unhide user details in Microsoft 365, then try to connect Microsoft 365 to Zluri again.

Request for integration authorization was denied

If the URL provided in the email is only valid for a single use, it can potentially cause an issue with the Safe Links feature. Since Safe Links redirects the user to a Microsoft server for analysis before redirecting to the actual URL, the original URL may expire or become invalid after the first use. If the URL is time-limited or has a one-time-use restriction, it might not function as intended when accessed through Safe Links.

Solution : 

Adding Zluri as a trusted domain on the email server (steps based on the email server).

Steps:

To disable link previewing or link tracking, which will stop hitting the links: 

• Add our domain as trusted domain ( Which is specific to the mailbox )

Here are the steps on how to disable email servers from hitting links in email for some popular email servers:

• Gmail: To disable the email server from hitting links in email in Gmail, go to Settings > See all settings > Account and Import > Click here to learn more about how Gmail scans your emails > Turn off the checkbox next to “Scan all incoming emails for viruses”.

• Outlook: To disable the email server from hitting links in email in Outlook, go to File > Account Settings > Account Settings > Email > Advanced Settings > Uncheck the box next to “Automatically download pictures and other content in HTML emails”.

• Yahoo Mail: To disable the email server from hitting links in email in Yahoo Mail, go to Mail > More > Mail Settings > Security > Uncheck the box next to “Enable automatic virus scanning.”