Troubleshoot

This page lists common errors and known issues encountered while integrating Splunk Cloud with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

SPL-100-A: Invalid username or password. Please check your credentials and try again

This error occurs while connecting Splunk to Zluri with an incorrect username and/or password.

To fix this, verify that you're using the correct username and password for your Splunk Admin account and try to reconnect.

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SPL-100-B: Credentials have been changed or connection has been expired. Please check your credentials and reconnect

This error occurs when the Splunk credentials previously used to connect to Zluri have been changed or expired.

To fix this, verify your current Splunk Admin account credentials, then follow the instructions in the integration document to reconnect with the updated credentials.

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SPL-101-A: The user attempting to connect the integration lacks the necessary permissions. Please check your account privileges

This error occurs when the Splunk user account doesn't have sufficient permissions to connect to Zluri.

To resolve this error, ensure you're using an account with Admin privileges in Splunk, then try connecting the integration again.

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SPL-101-B: The permissions associated with the user have been modified or revoked. Please ensure that the user has the right permissions before reconnecting the integration

This error occurs when the permissions of the Splunk account previously used to connect to Zluri have been modified or revoked.

To fix this, restore Admin privileges to the account used for the connection, or use a different account with Admin privileges. Afterwards, reconnect the integration.

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SPL-102-A: The provided M-Port or Host are invalid or in wrong format

This error occurs while connecting Splunk to Zluri when the M-Port or Host information is incorrect or improperly formatted.

To fix this, refer to the Host and M-Port sections in the integration document for details on the correct format. Finally, ensure both values are entered correctly and try connecting again.

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SPL-102-B: The provided M-Port or Host are invalid or in wrong format

This error occurs when the M-Port or Host information previously used to connect Splunk to Zluri has changed or is no longer valid.

To fix this, refer to the Host and M-Port sections in the integration document for details on the correct format. Finally, ensure both values are entered correctly and reconnect the integration.

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SPL-103-A: The provided Stack is invalid or in wrong format

This error occurs while connecting Splunk to Zluri when the Stack information is incorrect or improperly formatted.

To fix this, refer to the Stack section in the integration document for details on the correct format (e.g., https://sui-p-0lkm9.splunkcloud.com). Ensure the Stack value is entered correctly and try connecting again.

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SPL-103-B: The provided Stack is invalid or in wrong format

This error occurs when the Stack information previously used to connect Splunk to Zluri has changed or is no longer valid.

To fix this, refer to the Stack section in the integration document for details on the correct format (e.g., https://sui-p-0lkm9.splunkcloud.com). Ensure the Stack value is entered correctly and reconnect the integration.