Troubleshoot

This page lists common errors and known issues encountered while integrating Slack Enterprise with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

SLA-100-A: The Slack account that you are trying to connect is inactive/deleted. Please ensure you use an active account to connect the integration.

This error occurs when attempting to connect a Slack account that is either inactive or deleted.
To resolve this:

• Ensure you are using an active Slack Enterprise account.
• If the account was deleted, restore it or use a different active account.

Afterwards, try connecting Slack Enterprise to Zluri again.
For detailed steps, refer to the Slack Enterprise integration guide.

SLA-100-B: The Slack account that was used in this integration is inactive/deleted. Please ensure you use an active account to reconnect the integration.

This error occurs if the Slack account used for integration is no longer active or has been deleted.
To fix this:

• Verify that the Slack account is active.
• If the account was deleted, restore it or use a different active account.

Once resolved, reconnect Slack Enterprise to Zluri.
Refer to the integration guide for detailed instructions.

SLA-104-A: The user trying to connect the integration does not have sufficient permissions. Modify the user permission and try again.

This error occurs when the user attempting to connect Slack Enterprise does not have the necessary privileges.
To resolve this:

• Ensure the user has Org owner or Org admin privileges in Slack Enterprise.
• Try connecting the integration again after updating permissions.

Check the Slack Enterprise integration guide for further details.

SLA-104-B: The permission for the user who connected the integration is modified/revoked. Modify the user permission and reconnect the integration.

This error occurs when the user who initially connected Slack Enterprise has lost required permissions.
To fix this:

• Restore Org owner or Org admin privileges for the user.
• If needed, use another user with the required permissions to reconnect Slack Enterprise to Zluri.

For detailed instructions, refer to the integration guide.

SLA-106-A: Connect Slack integration since your account is not in enterprise version.

This error occurs when trying to connect a non-enterprise Slack account (such as Free, Pro, or Business+) to the Slack Enterprise integration.

To resolve this, connect the standard Slack integration instead of Slack Enterprise.

SLA-106-B: The Slack account is not on enterprise version. Connect Slack integration.

This error occurs when trying to connect a non-enterprise Slack account (such as Free, Pro, or Business+) to the Slack Enterprise integration.

To resolve this, connect the standard Slack integration instead of Slack Enterprise.