Troubleshoot

This page lists common errors and known issues encountered while integrating Cisco Umbrella V2 with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

CIS-401-A / CIS-411-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration

This error occurs while connecting Cisco Umbrella V2 to Zluri with an invalid API key. To fix this, make sure to:

• Carefully follow the instructions for API token generation mentioned in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Cisco Umbrella V2 to Zluri again.

CIS-401-B / CIS-411-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API key used to connect Cisco Umbrella V2 to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions for API token generation in the integration document and try to reconnect the integration.

CIS-403-A / CIS-413-A: You do not have sufficient permissions to connect the integration. Please ensure you have the right permissions

This error occurs when the Cisco Umbrella V2 user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Full Admin privileges, and try to connect again.

CIS-403-B / CIS-413-B: The permissions of the user have been revoked or modified. Please ensure that the user has the correct permissions before reconnecting the integration

This error occurs when the Cisco Umbrella V2 user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Full Admin privileges, then reconnect the integration.