Troubleshoot

This page lists common errors and known issues encountered while integrating Google Workspace with Zluri and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

GW-100-A: The user doesn’t have sufficient permissions to connect the integration

This error occurs when a user with a custom admin role does not have the necessary privileges to connect to Zluri. You can resolve this error in two ways:

1. By reviewing and granting the required permissions and reconnecting (recommended)

   OR

2. By using an account with Super admin permissions

GW-100-B: The permissions of the user who connected the integration have been revoked. Please reconnect the integration with a user account that has the appropriate permissions

This error occurs when the permissions of the user who did the integration have been revoked. You can resolve this error in two ways:

1. By reviewing and granting the required permissions and reconnecting (recommended)

   OR

2. By using an account with Super admin permissions

GW-101-A: This app is blocked!

This error occurs due to security restrictions in Google Workspace at connection time. See Resolving the “This app is blocked!” Integration Error for instructions on how to fix this.

GW-101-B: This app is blocked!

This error occurs due to adding security restrictions in Google Workspace after the integration. See Resolving the “This app is blocked!” Integration Error for instructions on how to fix this.

GW-102: 400: admin_policy_enforced

This authorization error occurs if Google Workspace is set to restrict third-party app access. Follow the instructions in Fixing “Error 400: admin_policy_enforced” to resolve this error.