Troubleshoot

This page contains a list of common errors and known issues encountered while integrating JumpCloud with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

JUM-100-A / JUM-101-A: The API key used to connect the integration is invalid

This error occurs while connecting JumpCloud to Zluri with an invalid API key. To fix this, make sure to:

• Carefully follow the instructions for API token generation mentioned in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect JumpCloud to Zluri again.

JUM-100-B / JUM-101-B: The API key used for this integration has expired or been revoked

This error occurs if the API key used to connect JumpCloud to Zluri has expired or been revoked.

To fix this, create a new API token by following the instructions in the integration document and try to reconnect the integration.