Troubleshoot

This page lists common errors and known issues encountered while integrating Jira with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

JIR-100-A The user trying to connect the integration does not have sufficient permissions

This error occurs when the Jira user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Administrator privileges in Jira, then try to connect again.

JIR-100-B: The permission for the user who connected the integration is modified/revoked

This error occurs when the Jira user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Administrator privileges in Jira, then try reconnecting the integration.