Troubleshoot

This page lists common errors and known issues encountered while integrating OneLogin with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

ONE-101-A / ONE-104-A: The Client ID and Client secret used are invalid

This error occurs while connecting OneLogin to Zluri with an invalid Client ID and/or Client secret. To fix this issue:

• Carefully follow the instructions for Client ID and Client secret generation in the integration document.
• Copy the ID and secret as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect OneLogin to Zluri again.

ONE-101-B / ONE-104-B: The Client ID and Client secret used earlier have expired or been removed. Use a new Client ID and Client secret to reconnect the integration

This error occurs if the Client ID and Client secret used to connect OneLogin to Zluri have expired or been revoked.

To fix this, create a new Client ID and Client secret and reconnect the integration.

ONE-102-A / ONE-103-A: The required scopes are not linked to the API used to connect the integration. Please ensure the right scopes are associated with the API key

This error occurs if the API credentials generated do not have the required permissions.

To fix this, choose either Read all or Manage all (depending on your use case) permissions for the credentials during Client ID and Client secret generation, then try connecting again.

ONE-102-B / ONE-103-B: The API key used to connect the integration is modified. Please ensure to use the API with the right scopes before reconnecting the integration

This error occurs if the API credentials used to connect the integration have lost the required permissions.

To fix this, choose either Read all or Manage all (depending on your use case) permissions for the credentials during Client ID and Client secret generation, then reconnect the integration.