Troubleshoot

This page lists common errors and known issues encountered while integrating Salesloft with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

SLT-101-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration

This error occurs while connecting Salesloft to Zluri with an invalid API key. To fix this:

• Carefully follow the instructions to create a Salesloft API key .
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Salesloft to Zluri again.

SLT-101-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API key used to connect Salesloft to Zluri has expired or been revoked.

To fix this, follow the instructions to create a new Salesloft API key and reconnect the integration.

SLT-102-A: The user doesn’t have sufficient permission to connect the integration. Please ensure that the user has appropriate permissions

This error occurs when the Salesloft user who created the API key does not have Admin privileges.

To resolve this error, make sure the user creating the API key has Administrator privileges in Salesloft, and try to connect again.

SLT-102-B: The permissions of user who connected the integration have been revoked. Please reconnect the integration with a user account that has the appropriate permissions.

This error occurs when the Salesloft user who created the API key has lost Admin privileges.

To resolve this error, make sure the user creating the API key has Admin privileges in Salesloft, and reconnect the integration.