Access Requests Overview

Zluri's Access Requests module, in conjunction with the Employee App Catalog, lets employees request access to various applications and tools within an organization. It also reduces the workload on IT teams by automating access management tasks.

Automation rules

Admins can set up automation rules for license approvals with these five sections:

1. Request type

Specify if the request is for an existing or new app.

2. Conditions

Define approval workflows with conditions like designation, account type, or department.

3. Actions

Set actions to auto-approve, reject, or route requests. Additionally, customize messages for auto-rejections.

4. Approvers

Assign roles (e.g., IT admin, app owner, department head) or individuals to review access requests. The former is useful in scenarios when each request needs to be approved by, say, the user’s reporting manager or department head before it moves on to a different approver.

5. Provisioning and deprovisioning

Automate or manually configure access provisioning and deprovisioning tasks. Assign a task owner to grant access after approval or revoke it when the duration ends.

You can also automate provisioning and deprovisioning by creating automation rules and linking app playbooks upon request approval.

Raise a request

Employees can request licenses or applications directly from Zluri’s dashboard.

Alternatively, use Zluri's Slack bot.

Requests view

View all requests and their statuses in one place. Employees can track or create requests.

Approval flow

Access requests follow a sequential approval process. Admins can override approvals and rejections, and update approvers.

Zluri sends notifications via email (and optionally, Slack). Admins can approve the request directly on Slack or open the app to see more details.

Admin Actions

Admins can approve or reject requests on behalf of approvers. Rejections at any stage cancel the request, while overrides allow further processing.

See the Admin Actions documentation to learn more.

Add or update approvers

Admins can add, remove, replace, or reorder approvers during the process. All stakeholders receive notifications.

Admins can also assign a different approver for specific requests.

Role-based approvers

Assign approvers based on roles set in automation rules.

Provisioning and deprovisioning

Provisioning actions grant access, while deprovisioning actions (optional) revoke it after a set period. Admins can track both actions in the request overview.

For time-bound requests without a deprovisioning rule, admins can configure one for that request.

Changelog

The changelog tracks request updates like approval status, duration changes, and admin comments.

Approver’s dashboard

Approvers can view and manage all pending requests from a central dashboard.

Access requests via Slack

Zluri's Slack bot lets you raise and approve access requests. To learn more, see this document.

Got questions? Feel free to submit a ticket or contact us directly at [email protected].