Troubleshoot

This page lists common errors and known issues encountered while integrating monday.com with Zluri, along with instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

MON-100-A: The API key used is invalid

This error occurs while connecting monday.com to Zluri with an invalid API key. To fix this issue:

• Follow the instructions to find your API token in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect monday.com to Zluri again.

MON-100-B: The API key used to connect the integration has become invalid/expired

This error occurs if the API key used to connect monday.com to Zluri has expired or become invalid.

To fix this, follow the instructions to find your API token in the integration document, and reconnect the integration using the new token.

MON-101-A / MON-102-A: The user trying to connect the integration does not have sufficient permissions. The user should have an active account with Admin permissions

This error occurs when the monday.com user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Admin privileges in monday.com, and try to connect again.

MON-101-B / MON-102-B: The user who connected the integration earlier no longer has sufficient permissions. Ensure that the user has an active account with Admin permissions before reconnecting the integration

This error occurs when the monday.com user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Admin privileges in monday.com, then reconnect the integration.

MON-103-A: The board ID mentioned while connecting integrations is invalid. Make sure to enter the right board ID

This error occurs if one or more of the monday.com board IDs entered while connecting to Zluri are invalid.

monday.com board IDs can only contain digits and must be separated by a comma (,). Make sure there are no letters, symbols (other than commas), and/or spaces in the ID while connecting the integration.

MON-104-A: The board ID mentioned is invalid. No data found from the the board API

This error occurs if one or more of the monday.com board IDs entered while connecting to Zluri are invalid.

To fix this, make sure the board IDs exist and are enabled, then try connecting the integration again.

MON-103-B / MON-104-B: The board ID used to connect the integration is no longer valid. Ensure to use a valid board ID while reconnecting the integration

This error occurs if one or more of the monday.com board IDs entered while connecting to Zluri have been disabled or deleted.

To fix this, make sure the board IDs exist and are enabled, then reconnect the integration.

MON-105-A: The subdomain mentioned is invalid. Update a valid subdomain as mentioned in the how-to connect steps.

This error occurs when the monday.com domain entered while connecting is invalid.

If you access monday.com using https://umbrellacorp.monday.com/, enter umbrellacorp in the Domain field, and try to connect again.

MON-105-B: The subdomain used to connect the integration is invalid. Please ensure that you use the right subdomain while reconnecting the integration

This error occurs when the monday.com domain entered at connection time has been disabled or become invalid.

If you access monday.com using https://umbrellacorp.monday.com/, enter umbrellacorp in the Domain field, and reconnect the integration.

MON-106-A: The Audit log key is invalid. Kindly follow the steps mentioned in How-to connect to create a new API key

This error occurs while connecting monday.com to Zluri with an invalid Audit Log API token. To fix this issue:

• Follow the instructions to generate an Audit Log API token in the integration document.
• Copy the API token as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect monday.com to Zluri again.

MON-106-B: The Audit log key used to connect the integration is no longer valid. Please ensure to use a valid audit log key while reconnecting the integration

This error occurs if the Audit Log API token used to connect monday.com to Zluri has expired or become invalid.

To fix this, follow the instructions to generate an Audit Log API token in the integration document, and reconnect the integration using the new token.

MON-107-A: For fetching audit logs, please make sure you enter both Audit Log API key and Subdomain

This error occurs if either one of the Audit Log API Key or Domain fields are filled out, but not the other while connecting monday.com to Zluri.

To fix this issue, make sure both the fields are filled out while connecting.

MON-107-B: The Audit log key used to connect the integration is no longer valid. Please ensure to use a valid audit log key and subdomain while reconnecting the integration

This error occurs if both the Audit Log API Key or Domain fields were filled out correctly at connection time, but one of them has become invalid or been disabled.

To fix this, make sure both the items are valid and enabled, then reconnect the integration using the correct data.