Troubleshoot

This page lists common errors and known issues encountered while integrating Zulip with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

ZLP-101-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration.

This error occurs while connecting Zulip to Zluri with an invalid API key. To fix this:

• Carefully follow the instructions to obtain the bot's API key.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Zulip to Zluri again.

ZLP-101-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API key used to connect Zulip to Zluri has expired or been revoked.

To fix this, follow the instructions to obtain the bot's API key and reconnect the integration.

ZLP-102-A: User is not authorized to connect the integration. Please ensure that you have the necessary permissions to connect the integration.

This error occurs while connecting Zulip to Zluri with an invalid API key. To fix this:

• Carefully follow the instructions to obtain the bot's API key.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Zulip to Zluri again.

ZLP-102-B: User permissions have been revoked. Please ensure that you have the necessary permissions before reconnecting the integration.

This error occurs if the API key used to connect Zulip to Zluri has expired or been revoked.

To fix this, follow the instructions to obtain the bot's API key and reconnect the integration.

ZLP-103-A: Invalid subdomain provided. Please ensure that you have the correct subdomain to connect the integration.

This error occurs while trying to connect Zulip with an invalid or incorrect subdomain.

To fix this, follow the instructions to locate your Zulip subdomain, then try connecting again.

ZLP-103-B: The subdomain provided for this integration is invalid. Please ensure that you have the correct subdomain before reconnecting the integration.

This error occurs if the subdomain used to connect Zulip with Zluri has been disabled or deleted.

To fix this, follow the instructions to locate your Zulip subdomain, then reconnect the integration with the correct subdomain.