Troubleshoot

This page contains a list of common errors and known issues encountered while integrating Dropbox with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

DRO-100-A / DRO-101-A: User does not have sufficient permissions to connect the integration. Please ensure the user has the right permissions.

This error occurs when the Dropbox user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Admin, Team admin, or Security admin privileges in Dropbox, and try to connect again.

DRO-100-B / DRO-101-B: The permissions associated with the user is revoked. Please ensure that the user has the right permission to reconnect the integration

This error occurs when the Dropbox user who connected to Zluri has lost the required permissions.

To resolve this error, make sure the user has Admin, Team admin, or Security admin privileges in Dropbox, then reconnect the integration.