Data Processing
Zendesk data processing
Zluri fetches the list of users & licenses from Zendesk.
How Zluri Fetches the data:
Zluri uses the following API to fetch data from Zendesk.
https://developer.zendesk.com/api-reference/ticketing/users/users/#list-users
Status & License Mapping:
Users with 'active' = true, are mapped with User application status = active.
Users with 'active' = false, are mapped with user application status = inactive
Users coming from the API from earlier syncs, but not coming in the current sync are mapped with user application status = inactive.
How to validate the data:
Login into https://your-domain.zendesk.com/admin/home
Go to https://your-domain.zendesk.com/admin/people/team/members, get the count of users.
Updated about 1 month ago