Data Processing

Zluri fetches the list of users & licenses from Zendesk.

How Zluri Fetches the data:

Zluri uses the following API to fetch data from Zendesk.

https://developer.zendesk.com/api-reference/ticketing/users/users/#list-users

Status & License Mapping:

Users with 'active' = true, are mapped with User application status = active.

Users with 'active' = false, are mapped with user application status = inactive

Users coming from the API from earlier syncs, but not coming in the current sync are mapped with user application status = inactive.

How to validate the data:

Login into https://your-domain.zendesk.com/admin/home

Go to https://your-domain.zendesk.com/admin/people/team/members, get the count of users.