Troubleshoot

This page lists common errors and known issues encountered while integrating ClickUp with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

CLI-100-A: The API token used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration

This error occurs while connecting ClickUp to Zluri with an invalid API token. To fix this:

• Carefully follow the instructions for API token generation in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect ClickUp to Zluri again.

CLI-100-B: The API token used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API token used to connect ClickUp to Zluri has expired or been revoked.

To fix this, follow the instructions to create a new API token and reconnect the integration.

CLI-101-A: The user trying to connect the integration does not have sufficient permissions to read users. Modify the user permission and try again

This error occurs when the ClickUp user who created the API token does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Workspace Owner or Admin privileges in ClickUp, create a new API token, and try to connect again.

CLI-101-B: The permissions for the user who connected the integration have been modified or revoked. Modify the user permission to read users and reconnect the integration

This error occurs when the ClickUp user who created the API token has lost the Workspace Owner or Admin privileges.

To resolve this error, create a new API token using a Workspace Owner or Admin account in ClickUp, and reconnect the integration.