Troubleshoot

This page lists common errors and known issues encountered while integrating AppFollow with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

AF2-100-A: API token is invalid. Please double-check the token to ensure it has sufficient READ permissions and is properly configured for this integration.

This error occurs while connecting AppFollow to Zluri with an invalid API token.

OR

The token lacks Read permissions for one or more workplace(s) that you wish to use it in. To fix this:

• Carefully follow the Create an AppFollow API token in the integration document, making sure it has Read permissions in every workplace that you wish to use it in.
• Copy the API token as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect AppFollow to Zluri again.

AF2-100-B: The API token used for connecting this integration is either revoked, expired, or misconfigured, resulting in authentication failure during synchronization.

This error occurs if the API token used to connect AppFollow to Zluri has expired or been revoked.

To fix this, follow the Create an AppFollow API token section in the integration document, making sure it has Read permissions in every workplace that you wish to use it in, then reconnect the integration.

AF2-101-A / AF2-101-B: You have insufficient credits remaining on your AppFollow account. Please check your credit balance on the API Dashboard.

This error occurs when all the API credits in your AppFollow account have been used up.

To resolve this error, purchase more API credits and try to connect AppFollow to Zluri again.

AF2-102-A: You do not have enough permissions. Please verify that the token has access to all required workspaces.

This error occurs when the API token lacks Read permissions for one or more workplace(s) that you wish to use it in..

To resolve this error, follow the Create an AppFollow API token section in the integration document, making sure the token has Read permissions in every workplace that you wish to use it in, and try to connect again.

AF2-102-B: You do not have enough permissions. The token appears to have lost access to some workspaces or applications.

This error occurs when the API token has lost access to one or more workspaces.

To fix this, follow the Create an AppFollow API token section in the integration document, making sure the token has Read permissions in every workplace that you wish to use it in, then reconnect the integration.