Troubleshoot

This page lists common errors and known issues encountered while integrating Spot with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

SPT-101-A: The API key used to connect the integration is invalid. Please ensure that you use the right API key to connect the integration

This error occurs while connecting Spot to Zluri with an invalid API token. To fix this:

• Carefully follow the Generate a Spot API token section in the integration document.
• Copy the API key as-is while entering it in Zluri and ensure there are no missing characters.

Afterwards, try to connect Spot to Zluri again.

SPT-101-B: The API key used for this integration has expired or been revoked. Please ensure that you use the right API key before reconnecting the integration

This error occurs if the API key used to connect Spot to Zluri has expired or been revoked.

To fix this, follow the Generate a Spot API token section in the integration document and reconnect the integration.