Connect

Zluri lets you discover which users have Zendesk accounts, how frequently they use them, and optimize spendings based on this data. You can also create and automate onboarding and offboarding workflows for team members.

Prerequisites

• Admin privileges in Zendesk

Obtain API token from Zendesk

1. Log in to your Zendesk account, click the Zendesk Products icon on the top right, then click on Admin Center.

   

2. In the left sidebar, navigate to Apps and integrations → Zendesk API.

   

3. In the Settings tab, enable Token access.

   

4. Click on Add API token and give the token a description. Copy and store the API token value, then click Save.

   

Connect Zendesk to Zluri

1. Open Zluri’s Integrations Catalog, search for “zendesk”, and click ➕ Connect.

   

2. Choose the scopes for the integration, and click Continue. You can click the down-arrow button towards the right of a scope to find out what it does.

   

3. Fill out the following fields:

   • Email: Enter the zendesk admin’s email address.
   • API Key: Paste the previously generated API key.
   • Subdomain: Your organization’s Zendesk subdomain, for example, myshop.zendesk.com.

4. Click Connect, and you are ready to go.

Got questions? Feel free to submit a ticket or contact us directly at [email protected].