Data Processing

Zluri fetches the list of users from Intercom. This article explains how you can validate the Intercom users presented in Zluri.

How Zluri fetches the data:

Zluri calls the following API to fetch the list of users.

https://developers.intercom.com/intercom-api-reference/reference/list-all-admins

Status Mapping:

Intercom doesn’t provide user's status in the API Response. Hence, All the users fetches from the API response are processed as Active users, i.e. User Application Status = Active.

If a user previously available is not found in the latest sync then such a user would be processed as ‘Inactive’, i.e. User Application Status: ‘Inactive’.

How to validate the data: 

The list of users can be seen on the Intercom admin console by selecting the profile button to the bottom left side of the screen -> Selecting Settings -> Teammates

Invited users are not shown in Zluri as they are not passed in the API response.

The list of users can also be exported by clicking on  ‘Export CSV’.