Troubleshoot

This page lists common errors and known issues encountered while integrating Slack with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

SLA-100-A: The Slack account that you are trying to connect is inactive or has been deleted

This error occurs when connecting Slack to Zluri with an inactive or deleted user account.

To resolve this error, make sure the account used for connecting the integration exists and is active.

SLA-100-B: The Slack account used to connect has been deactivated or deleted

This error occurs when the user account that connected Slack to Zluri has been deactivated or deleted.

To resolve this error, make sure the account used for connecting the integration exists and is active. Afterwards, reconnect the integration.

SLA-104-A: The user trying to connect the integration does not have sufficient permissions

This error occurs when the Slack user does not have the necessary privileges to connect to Zluri.

To resolve this error, make sure the user has Workspace primary owner, Workspace owner, or Workspace admin privileges in Slack, and try to connect again.

SLA-104-B: The permissions for the user who connected the integration have been modified or revoked

This error occurs when the Slack user who connected to Zluri has lost the necessary privileges.

To resolve this error, make sure the user has Workspace primary owner, Workspace owner, or Workspace admin privileges in Slack, then reconnect the integration.