Troubleshoot

This page lists common errors and known issues encountered while integrating Zendesk with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

ZEN-401-A: The user trying to connect the integration is unauthorized and does not have valid credentials to connect the integration

This error occurs when the Zendesk user does not have Admin privileges to connect to Zluri.

To resolve this error, make sure the user has Admin privileges in Zendesk, and try to connect again.

ZEN-401-B: The user who connected the integration is no longer authorized and has invalid credentials

This error occurs when the Zendesk user who connected to Zluri has lost Admin privileges.

To resolve this error, make sure the user has Admin permissions in Zendesk, then reconnect the integration.

ZEN-403-A: The user trying to connect the integration doesn’t have sufficient access

This error occurs when the Zendesk user does not have Admin privileges to connect to Zluri.

To resolve this error, make sure the user has Admin permissions in Zendesk, and try to connect again.

ZEN-403-B: The user access of the person who connected the integration has been revoked

This error occurs when the Zendesk user who connected to Zluri has lost Admin privileges.

To resolve this error, make sure the user has Admin permissions in Zendesk, then reconnect the integration.

ZEN-404-A / ZEN-100-A: The subdomain provided is invalid. Enter a valid subdomain as mentioned in the how-to connect steps.

This error occurs if the Zendesk subdomain entered while connecting to Zluri is incorrect or does not exist.

If you access Zendesk through https://myshop.zendesk.com/, enter myshop.zendesk.com in the Subdomain field, then try connecting again.

ZEN-404-B / ZEN-100-B: The subdomain used to connect the integration is invalid. Please ensure that you use the right subdomain while reconnecting the integration

This error occurs if the Zendesk subdomain entered while connecting to Zluri is incorrect or does not exist.

If you access Zendesk through https://myshop.zendesk.com/, enter myshop.zendesk.com in the Subdomain field, then try connecting again.