Troubleshoot

This page lists common errors and known issues encountered while integrating Torq with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

TOR-101-A: The provided API Key is invalid, or the selected region is incorrect. Please ensure your API Key is valid and has not expired, and verify that the region is correct

This error occurs while connecting Torq to Zluri with an invalid API key or incorrect region selection.

To fix this:

• Carefully follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Copy the Client ID and Client Secret exactly as shown in Torq, ensuring no missing or extra characters.
• Verify that you've selected the correct region during the integration process.

Try connecting Torq to Zluri again after making these corrections.

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TOR-101-B: Your API Key has expired, or the region previously associated with the account has been changed. Please ensure your API Key is valid and has not expired, and verify that the region is correct

This error occurs if the API key used to connect Torq to Zluri has expired or if the region setting has changed.

To fix this:

• Create a new API key by following the Obtain Torq Client ID and Secret instructions.
• Verify the correct region during reconnection.
• Reconnect Torq to Zluri using the new credentials.

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TOR-102-A: No users were found. Please ensure that users are associated with this account

This error occurs when no users are found in the Torq account connected to Zluri.

To resolve this error:

• Verify that your Torq account has active users.
• Follow the instructions in the integration document to reconnect with the correct account.

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TOR-102-B: The users previously associated with this account have now been deleted. Please ensure there are active users before attempting to reconnect

This error occurs when all users previously associated with the Torq account have been deleted.

To fix this:

• Add users to your Torq account.
• Follow the instructions in the integration document to reconnect Torq to Zluri.

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TOR-103-A: The account does not have sufficient permissions to access USERS. Please retry with an account that has the necessary permissions

This error occurs when the Torq account used doesn't have sufficient permissions to access user data.

To resolve this error:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Try connecting again with the new API key.

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TOR-103-B: The permissions associated with the account have been revoked for USERS. Please reconnect with an account that has the necessary permissions

This error occurs when the permissions to access user data have been revoked from the account that was used to connect Torq to Zluri.

To fix this:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Reconnect Torq to Zluri using the new API key.

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TOR-104-A: The account does not have sufficient permissions to access ACTIVITY_LOGS. Please retry with an account that has the necessary permissions

This error occurs when the Torq account used doesn't have sufficient permissions to access activity logs.

To resolve this error:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Try connecting again with the new API key.

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TOR-104-B: The permissions associated with the account have been revoked for ACTIVITY_LOGS. Please reconnect with an account that has the necessary permissions

This error occurs when the permissions to access activity logs have been revoked from the account that was used to connect Torq to Zluri.

To fix this:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Reconnect Torq to Zluri using the new API key.

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TOR-105-A: The account does not have sufficient permissions to access AUDIT_LOGS. Please retry with an account that has the necessary permissions

This error occurs when the Torq account used doesn't have sufficient permissions to access audit logs.

To resolve this error:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Try connecting again with the new API key.

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TOR-105-B: The permissions associated with the account have been revoked for AUDIT_LOGS. Please reconnect with an account that has the necessary permissions

This error occurs when the permissions to access audit logs have been revoked from the account that was used to connect Torq to Zluri.

To fix this:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Reconnect Torq to Zluri using the new API key.

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TOR-106-A: The account does not have sufficient permissions to access ROLES. Please retry with an account that has the necessary permissions

This error occurs when the Torq account used doesn't have sufficient permissions to access roles data.

To resolve this error:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Try connecting again with the new API key.

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TOR-106-B: The permissions associated with the account have been revoked for ROLES. Please reconnect with an account that has the necessary permissions

This error occurs when the permissions to access roles data have been revoked from the account that was used to connect Torq to Zluri.

To fix this:

• Create a new API key using an account with Creator, Contributor, or Owner privileges in Torq.
• Follow the Obtain Torq Client ID and Secret instructions in the integration document.
• Reconnect Torq to Zluri using the new API key.