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Troubleshooting

This page lists common errors and known issues encountered while integrating Anodot with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

AND-101: The Api Key used to connect this integration is invalid or expired

When does this error occur?

  • While connecting Anodot to Zluri with an invalid or expired API Key.

How to resolve:

  • Ensure you are using a valid API Key. If your current key is expired, generate a new one by following these steps:

    1. Log in to your Anodot Account.
    2. Go to Settings → API Tokens.
    3. Enter a name, click Add, and copy the API Token.
    4. Paste the new API Key in Zluri when connecting the integration.

AND-102: The ApiKey used to connect the integration does not have sufficient permissions to access users

When does this error occur?

  • When the API Key used does not have the required permissions to access user data in Anodot.

How to resolve:

  • Modify the permissions for your API Key to ensure it can access users.
  • After updating permissions, try connecting the integration again.

AND-103: The ApiKey used to connect the integration does not have sufficient permissions to access groups

When does this error occur?

  • When the API Key used does not have the required permissions to access group data in Anodot.

How to resolve:

  • Modify the permissions for your API Key to ensure it can access groups.
  • After updating permissions, try connecting the integration again.

AND-104: The subdomain used to connect this integration is invalid

When does this error occur?

  • When the subdomain entered during connection is incorrect.

How to resolve:

  • Ensure you are entering the correct subdomain. For example, if your Anodot URL is https://app.anodot.com/Your subdomain is app.
  • Use the correct subdomain when connecting or reconnecting the integration.

Additional Notes

  • Always copy and paste the API Key directly from Anodot to avoid typos or missing characters.
  • If you continue to face issues, verify that your API Key and subdomain are active and have not been changed or revoked in Anodot.

If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.

Updated about 15 hours ago