Troubleshooting

This page lists common errors and known issues encountered while integrating Kandji with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

KAN-100-A: The API Token used for this integration is incorrect

This error occurs when connecting Kandji to Zluri with an invalid API token.

To resolve this error:

• Log in to your Kandji admin portal
• Navigate to Settings → Access tab
• Generate a new API token if needed
• Copy the token carefully, ensuring no extra spaces are included
• Try connecting the integration again with the correct token

KAN-100-B: The API Token used for this integration is expired or revoked

This error occurs when the API token previously used to connect Kandji to Zluri has expired or been revoked.

To resolve this error:

• Log in to your Kandji admin portal
• Go to Settings → Access tab
• Generate a new API token
• Configure the appropriate permissions for the new token
• Reconnect the integration using the new token

KAN-101: The subdomain used for this integration is incorrect

This error occurs when the Kandji subdomain is incorrectly configured.

To resolve this error:

• Check your Kandji API URL (format: https://your-domain.clients.us-1.kandji.io)
• Copy only the your-domain part as your subdomain
• Ensure there are no extra characters or periods included
• Try connecting the integration again with the correct subdomain

KAN-102: The region used for this integration is incorrect

This error occurs when the wrong region is selected for your Kandji instance.

To resolve this error:

• Check your Kandji API URL
• If you see clients.us-1 in the URL, select US as your region
• If you see clients.eu in the URL, select EU as your region
• Try connecting the integration again with the correct region

KAN-103: The user does not have sufficient permissions to access Users

This error occurs when the API token lacks the necessary permissions to access user information.

To resolve this error:

• Log in to your Kandji admin portal
• Navigate to Settings → Access tab
• Find your API token
• Click Configure and ensure the following permissions are enabled:
  • List Users
  • Get Users
• Save the changes and try connecting again

KAN-104: The user does not have sufficient permissions to access Devices

This error occurs when the API token lacks the necessary permissions to access device information.

To resolve this error:

• Log in to your Kandji admin portal
• Navigate to Settings → Access tab
• Find your API token
• Click Configure and ensure the following permissions are enabled:
  • Device Information
  • Device List
• Save the changes and try connecting again

KAN-105: The user does not have sufficient permissions to access Apps

This error occurs when the API token lacks the necessary permissions to access application information.

To resolve this error:

• Log in to your Kandji admin portal
• Navigate to Settings → Access tab
• Find your API token
• Click Configure and ensure the following permissions are enabled:
  • Prism Categories
  • Applications
• Save the changes and try connecting again

KAN-106: The user does not have sufficient permissions to access Events

This error occurs when the API token lacks the necessary permissions to access audit events.

To resolve this error:

• Log in to your Kandji admin portal
• Navigate to Settings → Access tab
• Find your API token
• Click Configure and ensure the following permissions are enabled:
  • Audit Logs
  • List Audit Events
• Save the changes and try connecting again

Note: Before connecting Kandji to Zluri, ensure your API token has all the required permissions:

• Users (List Users, Get Users)
• Devices (Device Information, Device List)
• Applications (Prism Categories, Applications)
• Events (Audit Logs, List Audit Events)