Troubleshooting

This page lists common errors and known issues encountered while integrating Datadog with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

DAT-100: Login failed: The credentials provided are invalid

When does this error occur?

• While connecting Datadog to Zluri with invalid or expired credentials (hostUrl, apiKey, or appKey).

How to resolve:

• Double-check your credentials:
  • Ensure the hostUrl is correct for your Datadog region (see below).
  • Ensure the API Key and Application Key are correct and active.
• If you see this error during sync, your credentials may have expired or been revoked. Generate new credentials and reconnect the integration.

Additional Notes

• Always copy and paste the API Key, Application Key, and Host URL directly from Datadog to avoid typos or missing characters.
• If you continue to face issues, verify that your credentials are active and have not been changed or revoked in Datadog.

If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.