Guides
System StatusRaise a TicketZluri Website

Troubleshooting

This page lists common errors and known issues encountered while integrating Freshdesk with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

FRE-100: The API key used to connect this integration is invalid or expired

When does this error occur?

  • While connecting Freshdesk to Zluri with an invalid or expired API key.

How to resolve:

  • Generate a new API key from your Freshdesk account and use it to connect the integration.

FRE-101: The Freshdesk account used to connect the integration is suspended

When does this error occur?

  • When the Freshdesk account used to connect the integration is suspended.

How to resolve:

  • Ensure you are using a valid, active Freshdesk account to connect the integration.
  • If your account is suspended, contact Freshdesk support to resolve the suspension before reconnecting.

FRE-102: User does not have sufficient permissions to access Admin Groups

When does this error occur?

  • When the user does not have the required permissions to access Admin Groups in Freshdesk.

How to resolve:

  • Ensure the user has the right permissions to access Admin Groups.
  • If permissions have been revoked, restore the necessary permissions and reconnect the integration.

FRE-103: The domain provided for the integration is invalid

When does this error occur?

  • When the domain entered during connection is incorrect.

How to resolve:

  • Ensure you are entering the correct Freshdesk domain. For example, if your domain URL is https://newaccount1628318235254.freshdesk.com/, enter newaccount1628318235254.freshdesk.com as the domain.
  • Use the correct domain when connecting or reconnecting the integration.

FRE-104: User does not have sufficient permissions to access Agents resource

When does this error occur?

  • When the user does not have the required permissions to access Agents in Freshdesk.

How to resolve:

  • Ensure the user has the right permissions to access Agents.
  • If permissions have been revoked, restore the necessary permissions and reconnect the integration.

FRE-105: User does not have sufficient permissions to access Roles resource

When does this error occur?

  • When the user does not have the required permissions to access Roles in Freshdesk.

How to resolve:

  • Ensure the user has the right permissions to access Roles.
  • If permissions have been revoked, restore the necessary permissions and reconnect the integration.

Additional Notes

  • Always copy and paste the API key and domain directly from Freshdesk to avoid typos or missing characters.
  • If you continue to face issues, verify that your API key, account, and permissions are active and have not been changed or revoked in Freshdesk.

If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.

Updated about 15 hours ago