Troubleshooting

This page lists common errors and known issues encountered while integrating OpsGenie with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

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OPS-100: The API key used to connect the integration is invalid

When does this error occur?

• When the API key used to connect the integration is invalid or expired/revoked.

How to resolve:

• Please ensure that you use the right API key to connect the integration.

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OPS-101: The user does not have sufficient permissions to access users

When does this error occur?

• When the user trying to connect the integration does not have sufficient permissions to access users.

How to resolve:

• Modify the user permission to access the users and try again.

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OPS-102: The user does not have sufficient permissions to access Alerts

When does this error occur?

• When the user trying to connect the integration does not have sufficient permissions to access Alerts.

How to resolve:

• Modify the user permission to access the Alerts and try again.

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Additional Notes

• Always ensure you have the necessary permissions before attempting to connect.
• If you continue to face issues, verify that your API key and permissions have not been changed or revoked in OpsGenie.

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If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.