Troubleshooting

This page lists common errors and known issues encountered while integrating Box with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

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BOX-100: The instance connected to this integration is expired

When does this error occur?

• When the Box instance connected to the integration is expired.

How to resolve:

• Reconnect the instance to restore the integration functionality.

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BOX-101: The user lacks necessary permissions

When does this error occur?

• When the user attempting to connect the integration lacks the necessary permissions.

How to resolve:

• Check your account privileges and ensure you have the required permissions.

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BOX-102: No users associated with enterprise

When does this error occur?

• When there are no users associated with the enterprise.

How to resolve:

• Ensure that users are associated with an enterprise.
• If users were associated with the enterprise when connecting but are now unassociated, ensure that users are associated with the enterprise before reconnecting.

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Additional Notes

• Always ensure you have the correct permissions and are associated with an active enterprise before connecting.
• If you continue to face issues, verify that your permissions and access have not been changed or revoked in Box.

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If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.