Troubleshooting

This page lists common errors and known issues encountered while integrating Microsoft Entra M2M with Zluri, and instructions on how to fix them.

MSE-100: Login failed: The credentials provided are invalid

When does this error occur?

• When the Client ID and Client Secret provided are invalid.

How to resolve:

• Please check your Client ID and Client Secret and try again.

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MSE-101: You have not granted Directory.read.all permission

When does this error occur?

• When you have not granted Directory.read.all permission for this application.

How to resolve:

• Please make sure to grant this permission and reconnect this integration.

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MSE-103: You have not granted Auditlog.read.all permission

When does this error occur?

• When you have not granted Auditlog.read.all permission for this application.

How to resolve:

• Please make sure to grant this permission and reconnect this integration.

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MSE-104: You have not granted Reports.read.all permission

When does this error occur?

• When you have not granted Reports.read.all permission for this application.

How to resolve:

• Please make sure to grant this permission and reconnect this integration.

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MSE-105: The Tenant ID provided was Invalid or Wrong

When does this error occur?

• When the Tenant ID provided was Invalid or Wrong.

How to resolve:

• Please make sure to reconnect with correct and valid Tenant ID.

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MSE-102: You need to disable Data encryption

When does this error occur?

• When data encryption is enabled and Zluri cannot process the data.

How to resolve:

• You need to disable Data encryption for Zluri to process the data. Follow the help article for MS365 or contact support.

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MSE-106: Your current Azure AD license does not support this operation

When does this error occur?

• When your current Azure AD license does not support this operation.

How to resolve:

• This integration requires an Azure AD Premium license.

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Additional Notes

• Always ensure you have the necessary permissions before attempting to connect.
• If you continue to face issues, verify that your application and permissions have not been changed or revoked in Azure AD.
• For Audit Log functionality, ensure you have an Entra ID P1 or P2 subscription.

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If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.