Troubleshooting
This page lists common errors and known issues encountered while integrating Microsoft Entra M2M with Zluri, and instructions on how to fix them.
If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].
MSE-100: Login failed: The credentials provided are invalid
When does this error occur?
- When the Client ID and Client Secret provided are invalid.
How to resolve:
- Please check your Client ID and Client Secret and try again.
MSE-101: You have not granted Directory.read.all permission
When does this error occur?
- When you have not granted Directory.read.all permission for this application.
How to resolve:
- Please make sure to grant this permission and reconnect this integration.
MSE-103: You have not granted Auditlog.read.all permission
When does this error occur?
- When you have not granted Auditlog.read.all permission for this application.
How to resolve:
- Please make sure to grant this permission and reconnect this integration.
MSE-104: You have not granted Reports.read.all permission
When does this error occur?
- When you have not granted Reports.read.all permission for this application.
How to resolve:
- Please make sure to grant this permission and reconnect this integration.
MSE-105: The Tenant ID provided was Invalid or Wrong
When does this error occur?
- When the Tenant ID provided was Invalid or Wrong.
How to resolve:
- Please make sure to reconnect with correct and valid Tenant ID.
MSE-102: You need to disable Data encryption
When does this error occur?
- When data encryption is enabled and Zluri cannot process the data.
How to resolve:
- You need to disable Data encryption for Zluri to process the data. Follow the help article for MS365 or contact support.
MSE-106: Your current Azure AD license does not support this operation
When does this error occur?
- When your current Azure AD license does not support this operation.
How to resolve:
- This integration requires an Azure AD Premium license.
Additional Notes
- Always ensure you have the necessary permissions before attempting to connect.
- If you continue to face issues, verify that your application and permissions have not been changed or revoked in Azure AD.
- For Audit Log functionality, ensure you have an Entra ID P1 or P2 subscription.
If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.
Updated 6 days ago