Troubleshooting

When does this error occur?

This error occurs when the Client Email used to connect the integration is invalid.

How to resolve:

• Ensure the correct Client Email is used.
• Verify that the Client Email matches the one listed in your GCP service account configuration.
• Double-check that there are no typos or extra spaces when copying the Client Email.

When does this error occur?

This error occurs when the user attempting to connect the integration does not have sufficient permissions.

How to resolve:

• Ensure the user has the required permissions to access the integration.
• Confirm that the user has Super Administrator privileges in the Google Workspace Admin Console.
• Verify that the service account has been delegated the correct scopes and access.

When does this error occur?

This error occurs when the admin email address provided is invalid or does not exist in the organization.

How to resolve:

• Provide a valid admin email address that belongs to your Google Workspace domain.
• Ensure the admin account is active and not suspended.
• Verify that the admin account has sufficient permissions to manage integrations.

• Always ensure you have Super Administrator privileges before attempting to connect.
• Verify that the admin email address is valid and has the necessary permissions.
• Confirm that the service account configuration is correct and the required API scopes are properly set.
• If the issue persists, recheck your domain-wide delegation setup in Google Cloud Console.