Troubleshooting

This page lists common errors and known issues encountered while integrating Microsoft Teams with Zluri, and instructions on how to fix them.

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].

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MST-101: User does not have sufficient permissions to the integration

When does this error occur?

• When the user does not have sufficient permissions to access the Microsoft Teams integration.

How to resolve:

• Please ensure the user has the right permissions.

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MST-102: You need to disable Data encryption

When does this error occur?

• When data encryption is enabled and Zluri cannot process the data.

How to resolve:

• You need to disable Data encryption for Zluri to process the data. Follow the help article for MS365 or contact support.

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Additional Notes

• Always ensure you have the necessary permissions before attempting to connect.
• If you continue to face issues, verify that your account and permissions have not been changed or revoked in Microsoft Teams.
• Ensure data encryption is properly configured to allow Zluri to process the data.

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If your issue is not listed here, please contact Zluri at [email protected] with the error details for further assistance.